Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach seeks a Sales Associate in New York, NY to deliver luxury client service, drive sales and uphold boutique merchandising standards.

Overview

Coach is a globally recognised American luxury house known for leather goods, handbags and contemporary accessories. As part of the Tapestry portfolio, the brand blends heritage leathercraft with modern design and operates an international retail network; employees typically work in a client-facing, design-driven retail environment with strong emphasis on product knowledge and service excellence.

Role & Responsibilities

  • Deliver personalised, high-touch client service and build lasting client relationships through proactive clienteling and follow-up.
  • Achieve individual and store sales targets while contributing to team performance and KPIs.
  • Demonstrate deep product knowledge across leather goods, handbags and accessories to advise clients and increase conversion and average transaction value.
  • Execute visual merchandising standards and maintain immaculate store presentation to reflect brand image.
  • Operate point-of-sale systems, process transactions accurately, handle cash and reconcile sales at close of shift.
  • Support inventory operations including receiving, stock replenishment, transfers and cycle counts.
  • Follow loss-prevention procedures, compliance and company policies; escalate client or operational issues as required.
  • Participate in training, store meetings and brand initiatives to maintain product and service standards.

Qualifications

  • High school diploma or equivalent.
  • Minimum 1 year retail sales experience; prior luxury or premium brand experience preferred.
  • Proven track record of meeting or exceeding sales targets and delivering exceptional client service.
  • Excellent interpersonal and communication skills with polished professional presentation.
  • Flexible availability including evenings, weekends and holiday periods.
  • Right to work in the hiring country.

Skills

Clienteling and relationship building Visual merchandising and store standards Point-of-sale (POS) operation and cash handling Inventory management and stock replenishment Sales techniques and KPI-driven selling Loss-prevention and compliance Strong verbal communication and teamwork

Experience

Typically 1+ year of retail sales experience is required; experience with luxury or premium fashion brands is strongly preferred.

Education

High school diploma or equivalent; vocational training in retail, fashion or merchandising is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach combines a heritage craft ethos with contemporary retail energy; teams are client-centric, collaborative and focused on product expertise. As part of Tapestry, the workplace emphasises professional development, brand storytelling and a high standard of presentation across boutiques.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.