- Location
- Cincinnati Ohio USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house celebrated for leather goods, handbags and accessories and is part of the Tapestry, Inc. portfolio. The brand balances heritage craftsmanship with modern design and operates a global retail network that emphasizes elevated client experiences and ongoing professional development for store teams.
Coach seeks a Sales Associate to serve as a brand ambassador delivering elevated, personalized shopping experiences across store operations and omni-channel channels. The role blends luxury retail service, clienteling, and team collaboration to drive revenue and brand loyalty through cross-selling, social selling, and operational excellence.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required to support store operations
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain professional composure in a dynamic retail setting
Qualifications
- 1+ years of sales experience, preferably in luxury retail
- Knowledge of current fashion trends and competitive market landscape
- Proficiency with POS systems, basic computer skills (iPad/laptop), mobile POS platforms, and walkie-talkie communication
- Ability to read price sheets and product release information accurately
- Physical capability to lift 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and navigate sales floor and stockroom
- Strong English language proficiency
- Luxury retail background (preferred)
- Social media savvy with experience in live-stream shopping or video demonstrations (preferred)
- Clienteling and customer data acquisition skills (preferred)
Skills
Experience
1+ years of sales experience in retail; luxury retail background preferred. A combination of education and practical retail experience will be considered.
Education
High school diploma or equivalent; additional retail, fashion, or customer service training is a plus.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.
Culture
Coach fosters a client-centric, collaborative retail culture rooted in craftsmanship and modern design. Teams are encouraged to combine commercial discipline with personal service, while the broader Tapestry group provides structured learning opportunities and career mobility across global brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Associate», «Sales Advisor», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.