Coach Sales Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury house celebrated for leather goods, handbags and accessories and is part of the Tapestry, Inc. portfolio. The brand balances heritage craftsmanship with modern design and operates a global retail network that emphasizes elevated client experiences and ongoing professional development for store teams.
Coach in New York seeks a Sales Associate III to drive sales, deliver luxury client service and maintain merchandising standards.
Role & Responsibilities
- Deliver exceptional, personalized client service to cultivate long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets through consultative selling and effective upselling.
- Execute clienteling activities, including follow-ups, appointments and maintaining accurate client records.
- Operate the point-of-sale, process transactions, handle cash and reconcile tills according to company procedures.
- Maintain visual merchandising standards and presentation of product on the sales floor and in windows.
- Support stockroom organization, inventory control and replenishment to ensure product availability.
- Participate in store events, product launches and promotions to drive traffic and brand awareness.
- Adhere to loss-prevention, compliance and brand integrity policies at all times.
Qualifications
- Minimum 2 years of retail sales experience; experience in luxury or premium brands strongly preferred.
- Proven track record of meeting sales targets and delivering high-quality client service.
- Excellent interpersonal and communication skills, with the ability to build rapport quickly.
- Flexible availability including evenings, weekends and holiday periods.
- High school diploma or equivalent required; vocational or tertiary education in retail/fashion an advantage.
- Professional presentation and strong product knowledge of fashion accessories and leather goods.
Skills
Experience
At least two years of direct retail sales experience, preferably within luxury or premium fashion brands, demonstrating consistent achievement of sales targets and experience in client relationship management.
Education
High school diploma or equivalent; post-secondary education in fashion, retail or business is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric, collaborative retail culture rooted in craftsmanship and modern design. Teams are encouraged to combine commercial discipline with personal service, while the broader Tapestry group provides structured learning opportunities and career mobility across global brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», «Boutique Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.