Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate III to drive sales, deliver luxury client service and maintain merchandising standards.

Overview

Coach is an American luxury house celebrated for leather goods, handbags and accessories and is part of the Tapestry, Inc. portfolio. The brand balances heritage craftsmanship with modern design and operates a global retail network that emphasizes elevated client experiences and ongoing professional development for store teams.

Role & Responsibilities

  • Deliver exceptional, personalized client service to cultivate long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through consultative selling and effective upselling.
  • Execute clienteling activities, including follow-ups, appointments and maintaining accurate client records.
  • Operate the point-of-sale, process transactions, handle cash and reconcile tills according to company procedures.
  • Maintain visual merchandising standards and presentation of product on the sales floor and in windows.
  • Support stockroom organization, inventory control and replenishment to ensure product availability.
  • Participate in store events, product launches and promotions to drive traffic and brand awareness.
  • Adhere to loss-prevention, compliance and brand integrity policies at all times.

Qualifications

  • Minimum 2 years of retail sales experience; experience in luxury or premium brands strongly preferred.
  • Proven track record of meeting sales targets and delivering high-quality client service.
  • Excellent interpersonal and communication skills, with the ability to build rapport quickly.
  • Flexible availability including evenings, weekends and holiday periods.
  • High school diploma or equivalent required; vocational or tertiary education in retail/fashion an advantage.
  • Professional presentation and strong product knowledge of fashion accessories and leather goods.

Skills

Clienteling Consultative selling Point-of-sale (POS) systems Visual merchandising Inventory management Cash handling and till reconciliation Luxury customer service Loss prevention and compliance

Experience

At least two years of direct retail sales experience, preferably within luxury or premium fashion brands, demonstrating consistent achievement of sales targets and experience in client relationship management.

Education

High school diploma or equivalent; post-secondary education in fashion, retail or business is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, collaborative retail culture rooted in craftsmanship and modern design. Teams are encouraged to combine commercial discipline with personal service, while the broader Tapestry group provides structured learning opportunities and career mobility across global brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.