Coach Sales Associate

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury accessories and lifestyle brand known for its handcrafted leather goods and contemporary design. The brand operates globally and is part of the Tapestry group, a diversified house of fashion brands. As an employer, Coach emphasizes craftsmanship, elevated customer service and professional development within an omnichannel retail environment.

Coach Sales Associate III in New York, NY — luxury retail role focused on clienteling, sales performance and visual standards.

Role & Responsibilities

  • Deliver outstanding, personalized client service to cultivate loyalty and drive repeat business in a high-end retail setting.
  • Achieve individual and store sales targets through consultative selling, effective clienteling and proactive outreach.
  • Execute visual merchandising standards and maintain brand presentation on the sales floor, windows and fixtures.
  • Operate the point-of-sale system accurately, including cash handling, returns and transactions, while adhering to loss-prevention policies.
  • Manage inventory tasks including replenishment, stock counts and receiving to ensure product availability.
  • Document client interactions and maintain CRM records to support long-term relationship development.
  • Support store operations such as opening/closing procedures, merchandising resets and ad-hoc administrative duties.
  • Mentor and support junior colleagues when required and contribute to a collaborative team environment.

Qualifications

  • Proven track record in retail sales, preferably within luxury fashion or premium accessories.
  • Strong clienteling and relationship-building capabilities with demonstrable sales results.
  • Excellent communication skills and professional presentation.
  • Reliable, punctual and able to work retail hours including nights, weekends and holidays as required.
  • Ability to handle cash and transactions accurately and follow store security procedures.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Inventory management Cash handling CRM recordkeeping KPI-driven selling Microsoft Excel

Experience

Typically 2–4 years of progressive retail experience with at least some exposure to luxury or premium fashion; demonstrable success meeting individual sales targets and managing client relationships.

Education

High school diploma or equivalent required; post-secondary education in fashion, retail, or business is preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a customer-centric, design-led culture that values craftsmanship, creativity and professional growth. The retail environment is collaborative and performance-oriented, with emphasis on delivering refined service and building long-term client relationships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Associate», «Retail Sales Specialist», «Store Sales Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.