Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York, NY — luxury retail role focused on clienteling, sales performance and visual standards.

Overview

Coach is an American luxury accessories and lifestyle brand known for its handcrafted leather goods and contemporary design. The brand operates globally and is part of the Tapestry group, a diversified house of fashion brands. As an employer, Coach emphasizes craftsmanship, elevated customer service and professional development within an omnichannel retail environment.

Role & Responsibilities

  • Deliver outstanding, personalized client service to cultivate loyalty and drive repeat business in a high-end retail setting.
  • Achieve individual and store sales targets through consultative selling, effective clienteling and proactive outreach.
  • Execute visual merchandising standards and maintain brand presentation on the sales floor, windows and fixtures.
  • Operate the point-of-sale system accurately, including cash handling, returns and transactions, while adhering to loss-prevention policies.
  • Manage inventory tasks including replenishment, stock counts and receiving to ensure product availability.
  • Document client interactions and maintain CRM records to support long-term relationship development.
  • Support store operations such as opening/closing procedures, merchandising resets and ad-hoc administrative duties.
  • Mentor and support junior colleagues when required and contribute to a collaborative team environment.

Qualifications

  • Proven track record in retail sales, preferably within luxury fashion or premium accessories.
  • Strong clienteling and relationship-building capabilities with demonstrable sales results.
  • Excellent communication skills and professional presentation.
  • Reliable, punctual and able to work retail hours including nights, weekends and holidays as required.
  • Ability to handle cash and transactions accurately and follow store security procedures.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Inventory management Cash handling CRM recordkeeping KPI-driven selling Microsoft Excel

Experience

Typically 2–4 years of progressive retail experience with at least some exposure to luxury or premium fashion; demonstrable success meeting individual sales targets and managing client relationships.

Education

High school diploma or equivalent required; post-secondary education in fashion, retail, or business is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a customer-centric, design-led culture that values craftsmanship, creativity and professional growth. The retail environment is collaborative and performance-oriented, with emphasis on delivering refined service and building long-term client relationships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.