Coach Sales Associate
Coach Sales Associate II in New York, NY — retail role delivering luxury client service and supporting store sales and merchandising.
Overview
Coach is an American luxury house best known for leather goods, handbags and accessories and is part of the Tapestry portfolio. As an employer, Coach blends heritage craftsmanship with contemporary retail experience, operating global boutiques and an extensive direct-to-consumer network while investing in talent development and client service excellence.
Role & Responsibilities
- Deliver exemplary, personalised client service to high-net-worth and aspirational customers, cultivating repeat business through proactive clienteling.
- Achieve and exceed individual and store sales targets, converting foot traffic into revenue while maintaining key performance metrics.
- Process transactions accurately using POS systems; handle cash, returns and end-of-day reconciliation following company procedures.
- Support visual merchandising and floor standards to ensure brand presentation, stock replenishment and organized inventory.
- Assist with loss-prevention practices, store upkeep and receiving merchandise; participate in team briefings and sales initiatives.
Qualifications
- Demonstrated ability to build rapport with clients and close sales in a luxury or premium retail environment.
- Polished professional appearance and strong verbal communication skills.
- Reliable availability for retail shifts including weekends, evenings and peak seasonal periods.
- Strong numerical accuracy for cash-handling and transaction processing.
- Comfortable using point-of-sale technology and following retail operating procedures.
Skills
Experience
Typically 1–3 years of retail sales experience, preferably within luxury, premium or fashion brands, with a proven track record of meeting sales targets and applying clienteling techniques.
Education
High school diploma or equivalent; vocational training or retail/hospitality coursework preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a customer-centric, collaborative retail culture that values craftsmanship, inclusivity and professional development. Team members are expected to deliver refined service while representing a modern luxury aesthetic.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.