Coach Sales Associate
- Seniority
- Senior
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for modern leather goods and accessible luxury lifestyle pieces. The brand operates globally and is part of the Tapestry group, combining contemporary design with craftsmanship and a strong retail footprint in flagship stores and premium retail locations.
Coach is hiring a Senior Sales Associate in New York — deliver luxury client service and drive sales at Coach's flagship retail team.
Role & Responsibilities
- Deliver personalised, high‑touch client service and cultivate long‑term relationships through proactive clienteling and follow‑up.
- Achieve and exceed individual and store sales targets through consultative selling, upselling and product storytelling.
- Manage day‑to‑day transactional duties including POS operations, payments, returns and accurate cash handling.
- Execute visual merchandising standards and ensure product presentation aligns with brand guidelines.
- Maintain inventory integrity through stock receiving, replenishment, cycle counts and loss prevention procedures.
- Use CRM and client databases to record client interactions, appointments and purchase history to drive repeat business.
- Support and mentor junior sales staff; contribute to a collaborative store environment focused on service excellence.
Qualifications
- Minimum 3 years of progressive retail sales experience, preferably within luxury fashion or premium accessories.
- Proven track record of meeting or exceeding sales targets and delivering exceptional client service.
- Strong interpersonal skills with the ability to build rapport with high‑value clientele.
- Flexible availability to work retail hours, including evenings, weekends and peak seasonal periods.
- Professional appearance and polished presentation consistent with a luxury retail environment.
Skills
Experience
At least three years of retail sales experience with demonstrable success in luxury or premium retail; experience using CRM systems and POS platforms is expected.
Education
High school diploma or equivalent; post‑secondary coursework or a degree in fashion, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a creative, client‑centric retail culture that values craftsmanship, inclusivity and personal development. Teams operate in a collaborative, fast‑paced environment where commercial performance and elevated service are equally prized.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.