Coach Sales Associate

Location
Seniority Senior
Posted ✦ Today
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Coach is hiring a Senior Sales Associate in New York — deliver luxury client service and drive sales at Coach's flagship retail team.

Overview

Coach is an American luxury fashion house known for modern leather goods and accessible luxury lifestyle pieces. The brand operates globally and is part of the Tapestry group, combining contemporary design with craftsmanship and a strong retail footprint in flagship stores and premium retail locations.

Role & Responsibilities

  • Deliver personalised, high‑touch client service and cultivate long‑term relationships through proactive clienteling and follow‑up.
  • Achieve and exceed individual and store sales targets through consultative selling, upselling and product storytelling.
  • Manage day‑to‑day transactional duties including POS operations, payments, returns and accurate cash handling.
  • Execute visual merchandising standards and ensure product presentation aligns with brand guidelines.
  • Maintain inventory integrity through stock receiving, replenishment, cycle counts and loss prevention procedures.
  • Use CRM and client databases to record client interactions, appointments and purchase history to drive repeat business.
  • Support and mentor junior sales staff; contribute to a collaborative store environment focused on service excellence.

Qualifications

  • Minimum 3 years of progressive retail sales experience, preferably within luxury fashion or premium accessories.
  • Proven track record of meeting or exceeding sales targets and delivering exceptional client service.
  • Strong interpersonal skills with the ability to build rapport with high‑value clientele.
  • Flexible availability to work retail hours, including evenings, weekends and peak seasonal periods.
  • Professional appearance and polished presentation consistent with a luxury retail environment.

Skills

Clienteling and relationship management Luxury selling and consultative sales techniques Visual merchandising and product presentation Point‑of‑sale (POS) transaction processing CRM and client database usage Inventory control and stock management Loss prevention and cash handling Excellent verbal communication and active listening

Experience

At least three years of retail sales experience with demonstrable success in luxury or premium retail; experience using CRM systems and POS platforms is expected.

Education

High school diploma or equivalent; post‑secondary coursework or a degree in fashion, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a creative, client‑centric retail culture that values craftsmanship, inclusivity and personal development. Teams operate in a collaborative, fast‑paced environment where commercial performance and elevated service are equally prized.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.