Coach Sales Associate II
- Location
- Wayne New Jersey USA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for premium leather goods and accessories. Part of the Tapestry group, the brand operates an international retail network and combines craft-led product development with a contemporary, lifestyle-oriented approach to luxury retail.
Coach seeks a Sales Associate II to serve as a front-line brand ambassador delivering elevated, personalized shopping experiences while meeting individual and store sales goals. This part-time role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue through client relationship-building, product expertise, and operational excellence.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain client relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
- Keep sales floor and stockroom clean, organized, and properly stocked while adhering to retail policies and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required to support store operations
- Foster a collaborative, trust-based environment and encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor in all interactions
Qualifications
- 1+ years of sales experience, with luxury retail background preferred
- Knowledge of current fashion trends and competitive landscape
- Proficiency with POS systems and basic computer literacy including iPad, laptop, and mobile POS platforms
- Ability to work at a fast pace and lift 25 lbs regularly, up to 50 lbs occasionally, with capability to climb, bend, kneel, and navigate sales floor and stockroom
- Strong English language proficiency
- Comfortable with flexible scheduling including nights, weekends, peak seasons, and high-traffic retail days
Skills
Experience
1+ years of sales experience, preferably in a luxury retail environment. A combination of education and experience will be considered. Experience with point-of-sale systems, mobile payment platforms, and omni-channel retail operations is valued. Familiarity with social media and short-form video content creation is preferred.
Education
High school diploma or equivalent; further education or specialized retail training is not required but may be advantageous.
Workplace
This position is based in Wayne, New Jersey, USA, within easy reach of New York.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
The brand fosters a client-focused, design-driven retail environment where craftsmanship and contemporary style are valued. Store teams operate collaboratively, with emphasis on professional development, high service standards and a diverse, inclusive workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Sales Advisor», «Brand Ambassador», «Retail Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.