Coach Sales Associate
Coach is hiring a Sales Associate II in New York, NY — deliver luxury client service, drive sales and represent Coach in-store.
Overview
Coach is an American luxury fashion house known for premium leather goods and accessories. Part of the Tapestry group, the brand operates an international retail network and combines craft-led product development with a contemporary, lifestyle-oriented approach to luxury retail.
Role & Responsibilities
- Deliver exceptional, personalized client service and cultivate long-term client relationships through in-person interaction, follow-up and clienteling activities.
- Achieve individual and store sales targets by proactively driving conversion, average transaction value and repeat business.
- Maintain expert product knowledge across categories (leather goods, ready-to-wear, accessories) to advise clients and upsell appropriately.
- Manage point-of-sale transactions, returns and exchanges accurately and in accordance with company policy.
- Support visual merchandising and store floor standards to ensure brand presentation and merchandising guidelines are upheld.
- Participate in inventory control, receiving, restocking and cycle counts to reduce shrink and maintain product availability.
- Assist with client appointments, private shopping experiences and in-store events to enhance brand affinity.
- Adhere to loss-prevention procedures, store opening/closing routines and all health & safety protocols.
Qualifications
- Proven retail sales experience, preferably with a premium or luxury fashion brand.
- Strong interpersonal skills with a polished, customer-facing presentation and high emotional intelligence.
- Demonstrated ability to meet and exceed sales targets and to work effectively as part of a team.
- Flexible availability including evenings, weekends and peak retail periods.
- High school diploma or equivalent; additional training in fashion, merchandising or retail operations is advantageous.
Skills
Experience
At least one year of customer-facing retail experience, with prior exposure to luxury or premium brands strongly preferred.
Education
High school diploma or equivalent; post-secondary studies in fashion, retail or business is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
The brand fosters a client-focused, design-driven retail environment where craftsmanship and contemporary style are valued. Store teams operate collaboratively, with emphasis on professional development, high service standards and a diverse, inclusive workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.