Coach Sales Associate

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Location
USA
└New York
└New York
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is a global luxury accessories and lifestyle brand known for its craftsmanship in leather goods and contemporary American design. The label operates within the Tapestry portfolio and combines heritage product expertise with modern retail experiences, offering colleagues development opportunities across retail, merchandising and corporate functions.

Coach — Sales Associate III in New York, NY. Deliver elevated client service and drive sales for Coach's luxury retail team.

Role & Responsibilities

  • Deliver an elevated, personalized client experience that reflects Coach’s brand standards and drives loyalty.
  • Achieve and exceed individual and store sales targets through proactive selling and expert product knowledge.
  • Develop and maintain client relationships via targeted clienteling activities and CRM follow-up.
  • Execute visual merchandising, store standards and window presentations to maximize brand impact and conversion.
  • Perform point-of-sale transactions, cash handling and accurate daily closing procedures.
  • Support inventory management, receiving, stock replenishment and loss-prevention practices.
  • Contribute to store events, product launches and cross-functional initiatives; mentor and coach junior colleagues when required.
  • Maintain professional presentation and up-to-date knowledge of seasonal collections and brand storytelling.

Qualifications

  • Demonstrated success in retail sales within luxury, premium or fashion brands.
  • Exceptional interpersonal and communication skills with a client-focused mindset.
  • Strong numeracy and cash-handling accuracy; comfortable using point-of-sale systems.
  • Flexible availability including weekends, evenings and peak retail periods.
  • Authorization to work in the hiring country; professional grooming and presentation consistent with luxury retail standards.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Cash handling Inventory management Product knowledge (leather goods & accessories) Upselling and consultative selling Customer relationship management (CRM) practices

Experience

At least 2 years of retail sales experience, preferably with demonstrated performance in a luxury or premium-brand environment and familiarity with clienteling and achieving sales targets.

Education

High school diploma or equivalent; vocational training or coursework in fashion, retail or business is advantageous.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a client-centric, design-led culture that balances heritage craftsmanship with contemporary retail innovation. As part of the Tapestry family, the brand emphasizes development, collaboration and a polished customer experience across its global retail footprint.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.