Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach — Sales Associate III in New York, NY. Deliver elevated client service and drive sales for Coach's luxury retail team.

Overview

Coach is a global luxury accessories and lifestyle brand known for its craftsmanship in leather goods and contemporary American design. The label operates within the Tapestry portfolio and combines heritage product expertise with modern retail experiences, offering colleagues development opportunities across retail, merchandising and corporate functions.

Role & Responsibilities

  • Deliver an elevated, personalized client experience that reflects Coach’s brand standards and drives loyalty.
  • Achieve and exceed individual and store sales targets through proactive selling and expert product knowledge.
  • Develop and maintain client relationships via targeted clienteling activities and CRM follow-up.
  • Execute visual merchandising, store standards and window presentations to maximize brand impact and conversion.
  • Perform point-of-sale transactions, cash handling and accurate daily closing procedures.
  • Support inventory management, receiving, stock replenishment and loss-prevention practices.
  • Contribute to store events, product launches and cross-functional initiatives; mentor and coach junior colleagues when required.
  • Maintain professional presentation and up-to-date knowledge of seasonal collections and brand storytelling.

Qualifications

  • Demonstrated success in retail sales within luxury, premium or fashion brands.
  • Exceptional interpersonal and communication skills with a client-focused mindset.
  • Strong numeracy and cash-handling accuracy; comfortable using point-of-sale systems.
  • Flexible availability including weekends, evenings and peak retail periods.
  • Authorization to work in the hiring country; professional grooming and presentation consistent with luxury retail standards.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Cash handling Inventory management Product knowledge (leather goods & accessories) Upselling and consultative selling Customer relationship management (CRM) practices

Experience

At least 2 years of retail sales experience, preferably with demonstrated performance in a luxury or premium-brand environment and familiarity with clienteling and achieving sales targets.

Education

High school diploma or equivalent; vocational training or coursework in fashion, retail or business is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a client-centric, design-led culture that balances heritage craftsmanship with contemporary retail innovation. As part of the Tapestry family, the brand emphasizes development, collaboration and a polished customer experience across its global retail footprint.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.