- Location
- 1 American Dream Way, Suite D142 (View map)East Rutherford, NJ 07073USA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods and accessories. Operating globally under the Tapestry group, the brand combines heritage craftsmanship with contemporary design. As an employer, Coach emphasizes elevated client service, visual merchandising excellence and professional development within a retail luxury environment.
Coach seeks a Sales Associate to serve as a front-line brand ambassador, delivering an elevated and personalized shopping experience while meeting sales goals and supporting daily store operations. The role requires expertise in fashion retail, omni-channel selling, and client relationship management to drive brand loyalty and revenue growth.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms including short-form video to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and properly stocked; follow retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required and foster a collaborative, trust-based environment
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor under pressure
Qualifications
- 1+ years of sales experience, with luxury retail preferred
- Proficiency with POS systems and basic computer skills including iPad, laptop, and mobile POS operation
- Ability to read price sheets and release sheets accurately
- Ability to lift at least 25 pounds regularly (up to 50 pounds occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom environments
- Strong English language proficiency
- Knowledge of current fashion trends and competitor offerings
Skills
Experience
1+ years of sales experience, preferably in luxury retail; familiarity with fashion trends and competitive landscape desired. A combination of education and experience will be considered.
Education
No specific formal education requirement stated; a combination of education and work experience will be considered.
Workplace
This position is based in East Rutherford, New Jersey, USA, within easy reach of New York.
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Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach cultivates a collaborative, design‑led retail culture that values craftsmanship, creativity and high-touch client service. The workplace blends commercial rigor with opportunities for professional growth and ongoing product and sales training.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Client Advisor», «Brand Ambassador», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.