Coach Sales Associate

Location
Seniority Entry-Level
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Coach Sales Associate in New York, NY — entry-level retail role delivering luxury client service and achieving store sales targets.

Overview

Coach is an American luxury fashion house known for its leather goods and accessories. Operating globally under the Tapestry group, the brand combines heritage craftsmanship with contemporary design. As an employer, Coach emphasizes elevated client service, visual merchandising excellence and professional development within a retail luxury environment.

Role & Responsibilities

  • Deliver exceptional, personalised client service to cultivate long-term relationships and drive repeat business.
  • Achieve and exceed individual and store sales targets through proactive clienteling, upselling and cross-selling.
  • Maintain brand standards for visual merchandising, store presentation and product placement.
  • Operate point-of-sale systems, process transactions accurately and manage cash handling procedures.
  • Support inventory control activities including stock replenishment, receiving and basic stock reconciliation.
  • Participate in team briefings, training sessions and promotional events to maximise commercial performance.
  • Follow loss-prevention, health & safety and store operational procedures consistently.

Qualifications

  • Proven customer-facing retail experience; luxury or premium fashion experience preferred.
  • Demonstrated ability to meet sales targets and deliver measurable commercial results.
  • Excellent interpersonal and communication skills with a polished, client‑centric manner.
  • Flexible availability to work retail hours including evenings, weekends and peak trading periods.
  • Right to work in the job location without sponsorship (where applicable).

Skills

Clienteling Visual merchandising POS operation and cash handling Upselling and cross-selling Inventory management Strong communication and relationship-building

Experience

Typically 1+ year of retail sales experience preferred; prior experience in luxury or premium accessories is advantageous. Demonstrated track record of meeting sales objectives and delivering high levels of client service is expected.

Education

High school diploma or equivalent; vocational retail or customer service training is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a collaborative, design‑led retail culture that values craftsmanship, creativity and high-touch client service. The workplace blends commercial rigor with opportunities for professional growth and ongoing product and sales training.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.