Coach Sales Associate

Closed The candidacy window for this position at Coach has closed.

While this position is no longer receiving submissions as of April 4, 2026, we invite you to explore further opportunities at Coach or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
USA
└New York
└New York
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury house renowned for leather goods and accessories and is part of Tapestry, Inc. The brand blends modern design with artisanal craft and operates globally through flagship boutiques, concessions and wholesale partners. As an employer, Coach emphasizes product expertise, premium client service and cultivating talent for retail leadership within a global luxury group.

Coach in New York seeks a Sales Associate III to deliver luxury clienteling, drive in-store sales and support boutique operations.

Role & Responsibilities

  • Deliver exceptional, personalised client service and create lasting relationships through proactive clienteling and follow-up.
  • Meet and exceed individual and store sales KPIs, including conversion, average transaction value and productivity metrics.
  • Demonstrate comprehensive product knowledge across leather goods, accessories and seasonal collections to guide client purchases.
  • Operate point-of-sale systems accurately, process transactions, returns and exchanges, and ensure correct cash handling procedures.
  • Maintain visual merchandising and boutique presentation to brand standards, including window displays and floor sets.
  • Manage stockroom activities: receiving, inventory control, replenishment and loss-prevention protocols.
  • Support in-store events, private appointments and trunk shows to drive traffic and high-value sales.
  • Collaborate with store leadership to escalate client feedback, achieve operational targets and sustain a cohesive team environment.

Qualifications

  • Proven retail sales experience, ideally 2+ years within luxury or premium fashion brands.
  • Demonstrated clienteling experience with a track record of building repeat clientèle and meeting sales targets.
  • Excellent verbal communication and interpersonal skills; ability to present product benefits persuasively.
  • Strong numerical accuracy for transaction handling and familiarity with POS procedures.
  • Flexible availability to work retail hours including evenings, weekends and peak selling periods.
  • Professional presentation aligned with luxury brand standards and the ability to uphold Coach’s visual identity.

Skills

Clienteling Visual merchandising Point-of-sale (POS) transactions Cash handling Inventory management Loss prevention Multichannel selling Upselling and cross-selling techniques

Experience

Typically requires 2+ years of frontline retail sales experience, with preference for candidates who have worked for luxury, premium or designer fashion brands and who can demonstrate consistent sales performance and client development.

Education

High school diploma or equivalent; vocational training or diploma in retail, fashion or a related field preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Coach cultivates a client‑centric, design-driven retail culture where craftsmanship and contemporary styling intersect. Teams operate in a fast-paced, collaborative environment that rewards service excellence, commercial acumen and professional development within the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Boutique Sales Specialist», «Luxury Sales Consultant», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.