Coach Sales Associate
Coach in New York seeks a Sales Associate III to deliver luxury clienteling, drive in-store sales and support boutique operations.
Overview
Coach is an American luxury house renowned for leather goods and accessories and is part of Tapestry, Inc. The brand blends modern design with artisanal craft and operates globally through flagship boutiques, concessions and wholesale partners. As an employer, Coach emphasizes product expertise, premium client service and cultivating talent for retail leadership within a global luxury group.
Role & Responsibilities
- Deliver exceptional, personalised client service and create lasting relationships through proactive clienteling and follow-up.
- Meet and exceed individual and store sales KPIs, including conversion, average transaction value and productivity metrics.
- Demonstrate comprehensive product knowledge across leather goods, accessories and seasonal collections to guide client purchases.
- Operate point-of-sale systems accurately, process transactions, returns and exchanges, and ensure correct cash handling procedures.
- Maintain visual merchandising and boutique presentation to brand standards, including window displays and floor sets.
- Manage stockroom activities: receiving, inventory control, replenishment and loss-prevention protocols.
- Support in-store events, private appointments and trunk shows to drive traffic and high-value sales.
- Collaborate with store leadership to escalate client feedback, achieve operational targets and sustain a cohesive team environment.
Qualifications
- Proven retail sales experience, ideally 2+ years within luxury or premium fashion brands.
- Demonstrated clienteling experience with a track record of building repeat clientèle and meeting sales targets.
- Excellent verbal communication and interpersonal skills; ability to present product benefits persuasively.
- Strong numerical accuracy for transaction handling and familiarity with POS procedures.
- Flexible availability to work retail hours including evenings, weekends and peak selling periods.
- Professional presentation aligned with luxury brand standards and the ability to uphold Coach’s visual identity.
Skills
Experience
Typically requires 2+ years of frontline retail sales experience, with preference for candidates who have worked for luxury, premium or designer fashion brands and who can demonstrate consistent sales performance and client development.
Education
High school diploma or equivalent; vocational training or diploma in retail, fashion or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a client‑centric, design-driven retail culture where craftsmanship and contemporary styling intersect. Teams operate in a fast-paced, collaborative environment that rewards service excellence, commercial acumen and professional development within the broader Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.