Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY. Join Coach to deliver luxury client service, drive sales and maintain boutique standards.

Overview

Coach is an American luxury house renowned for its leather goods and modern approach to American craftsmanship. As part of Tapestry, Inc., Coach operates a global network of boutiques and wholesale partners and fosters an elevated retail experience that blends heritage design with contemporary sensibilities. The brand emphasizes creativity, customer intimacy and a commercial mindset across its retail organization.

Role & Responsibilities

  • Deliver personalized, high‑touch service to clients with an emphasis on building long‑term relationships and repeat business via proactive clienteling.
  • Achieve and exceed individual and store sales targets through consultative selling and product expertise.
  • Maintain boutique standards for visual merchandising, product presentation and store housekeeping in line with brand guidelines.
  • Operate the point‑of‑sale system accurately, process transactions, returns and exchanges, and handle cash and card procedures securely.
  • Support inventory management activities including receiving, replenishment, stock counts and shrink prevention measures.
  • Participate in store events, client appointments and trunk shows to drive traffic and brand engagement.
  • Collaborate with the store team and leadership to communicate client feedback, market trends and promotional execution.

Qualifications

  • High school diploma or equivalent; additional retail or fashion-related coursework preferred.
  • Excellent interpersonal skills with a strong service orientation toward high‑net‑worth and lifestyle clients.
  • Demonstrated ability to meet sales targets and work within performance-driven retail metrics.
  • Attention to detail for merchandising standards and transaction accuracy.
  • Ability to work flexible retail hours, including weekends and holidays.

Skills

Clienteling Visual merchandising Point-of-sale (POS) operations Product knowledge of leather goods and accessories Cash handling and transaction processing Cross-selling and upselling techniques Loss prevention awareness

Experience

Entry-level role; 0–2 years of retail or customer service experience preferred, with prior experience in luxury or premium retail considered an asset.

Education

High school diploma or equivalent. Additional coursework or certification in retail sales, merchandising or hospitality is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a brand-driven retail culture that balances creative heritage with commercial rigor. Employees are expected to embody a service-first mindset, collaborate closely in boutique teams and contribute to a refined client experience that reflects the brand’s emphasis on craftsmanship and modern luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.