Coach Sales Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for leather accessories, handbags and ready-to-wear. As part of the Tapestry group, Coach operates a global retail network and emphasizes craftsmanship, contemporary design and elevated client service across its boutiques and digital channels.
Coach Sales Associate in New York — retail role focusing on luxury leather goods, clienteling and sales performance at Coach boutiques.
Role & Responsibilities
- Deliver exceptional, personalised service to a discerning clientele, cultivating long-term relationships through proactive clienteling and follow-up.
- Achieve and exceed sales targets through consultative selling, product knowledge and cross-selling of brand categories.
- Operate the store point-of-sale (POS) system accurately, process transactions, returns and exchanges, and handle cash reconciliation when required.
- Support visual merchandising standards, maintain store presentation and ensure stockroom organisation and replenishment.
- Participate in inventory control, loss-prevention procedures and daily operational tasks to support store readiness.
- Contribute to team objectives, share market feedback and assist in in-store events, launches and client appointments.
Qualifications
- Proven ability to deliver high-touch customer service in a retail environment, preferably within luxury or premium fashion.
- Track record of meeting or exceeding sales targets and KPI ownership.
- Excellent verbal communication and interpersonal skills with a polished, professional demeanor.
- Availability to work a flexible schedule including weekends, evenings and peak retail periods.
- Right to work in the country of employment.
Skills
Experience
Minimum of 2 years' retail sales experience, ideally within a luxury or contemporary fashion brand, with demonstrable sales performance and client development.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion, marketing or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach fosters a client-centric, design-driven retail culture that values craftsmanship, collaboration and professional development. The brand combines a modern American aesthetic with a global retail presence, offering dynamic, fast-paced in-store environments where teamwork and polished service are rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Senior Sales Associate», «Retail Sales Specialist», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.