Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — retail role focusing on luxury leather goods, clienteling and sales performance at Coach boutiques.

Overview

Coach is an American luxury fashion house renowned for leather accessories, handbags and ready-to-wear. As part of the Tapestry group, Coach operates a global retail network and emphasizes craftsmanship, contemporary design and elevated client service across its boutiques and digital channels.

Role & Responsibilities

  • Deliver exceptional, personalised service to a discerning clientele, cultivating long-term relationships through proactive clienteling and follow-up.
  • Achieve and exceed sales targets through consultative selling, product knowledge and cross-selling of brand categories.
  • Operate the store point-of-sale (POS) system accurately, process transactions, returns and exchanges, and handle cash reconciliation when required.
  • Support visual merchandising standards, maintain store presentation and ensure stockroom organisation and replenishment.
  • Participate in inventory control, loss-prevention procedures and daily operational tasks to support store readiness.
  • Contribute to team objectives, share market feedback and assist in in-store events, launches and client appointments.

Qualifications

  • Proven ability to deliver high-touch customer service in a retail environment, preferably within luxury or premium fashion.
  • Track record of meeting or exceeding sales targets and KPI ownership.
  • Excellent verbal communication and interpersonal skills with a polished, professional demeanor.
  • Availability to work a flexible schedule including weekends, evenings and peak retail periods.
  • Right to work in the country of employment.

Skills

Clienteling and relationship-building Luxury product knowledge (handbags, leather goods, accessories) Point-of-sale (POS) operation and cash handling Visual merchandising and store presentation Inventory control and loss-prevention procedures

Experience

Minimum of 2 years' retail sales experience, ideally within a luxury or contemporary fashion brand, with demonstrable sales performance and client development.

Education

High school diploma or equivalent required; bachelor's degree in business, fashion, marketing or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a client-centric, design-driven retail culture that values craftsmanship, collaboration and professional development. The brand combines a modern American aesthetic with a global retail presence, offering dynamic, fast-paced in-store environments where teamwork and polished service are rewarded.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.