Coach Sales Associate
Coach seeks a Sales Associate in New York, NY — deliver exceptional client service and expert product knowledge for the luxury fashion house.
Overview
Coach is an American luxury leather goods and lifestyle brand known for refined handbags, accessories and ready-to-wear. Operating globally, Coach is part of the Tapestry group, a collection of premium fashion houses; the employer brand emphasizes craftsmanship, elevated customer experiences and a retail-first approach to brand presentation.
Role & Responsibilities
- Deliver exemplary, personalised client service that reflects Coach’s luxury positioning and builds long-term client relationships.
- Achieve and exceed individual and store sales targets through consultative selling, product storytelling and appropriate upselling.
- Maintain expert product knowledge across current collections, materials and care to advise clients accurately.
- Manage point-of-sale transactions, returns and exchanges with accuracy and adherence to company policies.
- Support visual merchandising standards and daily store presentation to reflect brand guidelines.
- Assist with inventory control including stock replenishment, receiving, tagging and cycle counts.
- Participate in clienteling activities and CRM updates to cultivate repeat business and client loyalty.
- Adhere to loss-prevention procedures and maintain confidentiality of client information.
Qualifications
- Proven track record in retail sales, preferably within luxury fashion, accessories or premium lifestyle brands.
- Outstanding interpersonal and communication skills with an aptitude for consultative selling.
- Availability to work flexible retail hours including evenings, weekends and holidays.
- Legally authorized to work in the specified country and able to fulfil physical demands of the role (standing for long periods, lifting up to standard store limits).
- Professional grooming and presentation consistent with a luxury retail environment.
Skills
Experience
Typically 1+ years of retail sales experience is preferred; prior experience in luxury or premium fashion retail is highly desirable.
Education
High school diploma or equivalent required; vocational training or coursework in fashion, retail or hospitality is preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach promotes a service-oriented, design-conscious retail culture focused on craftsmanship and client experience. The workplace values polished presentation, team collaboration and continuous product education typical of heritage luxury houses.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.