Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — Coach seeks an experienced Sales Associate to deliver luxury client service and drive boutique sales in New York.

Overview

Coach is an American luxury accessories and lifestyle brand renowned for its craftsmanship in leather goods. As part of Tapestry, Inc., Coach operates global retail and wholesale networks and emphasizes elevated customer experience, modern heritage design, and meticulous product quality.

Role & Responsibilities

  • Deliver exemplary, personalized service to high-value and walk-in clientele to achieve individual and store sales targets.
  • Develop and maintain long-term client relationships through proactive clienteling, follow-ups, and CRM utilisation to drive repeat business.
  • Maintain boutique standards for visual merchandising, product presentation and inventory organisation aligned with seasonal directives.
  • Operate POS and complete accurate transactions, returns and exchanges while adhering to cash-handling and loss-prevention procedures.
  • Collaborate with store leadership on sales strategies, stock replenishment and local marketing initiatives; support store opening/closing routines.

Qualifications

  • Proven track record in retail sales, preferably within luxury fashion or leather goods.
  • Exceptional interpersonal skills with a strong focus on client service and relationship development.
  • Demonstrable aptitude for visual merchandising and brand-compliant product presentation.
  • Reliable numeracy and cash handling skills with attention to security and loss-prevention protocols.
  • Flexibility to work retail hours including evenings, weekends and peak seasonal periods.

Skills

Clienteling Visual merchandising Point-of-sale (POS) operations CRM usage Inventory management Cash handling Loss prevention Customer service

Experience

Typically 2+ years of progressive retail sales experience, with preference for candidates who have sold luxury or premium lifestyle products and have demonstrable results in client acquisition and retention.

Education

High school diploma or equivalent; post-secondary education in retail, fashion, or business is advantageous but not mandatory.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends American heritage craftsmanship with modern luxury, fostering a collaborative retail culture that prizes customer experience and product excellence. As part of Tapestry, the brand places emphasis on professional development, creative visual standards and a client-focused retail ethos.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.