Coach Sales Associate
Coach is hiring a Sales Associate in New York, NY — deliver exemplary client service and drive boutique sales for Coach's leather and accessory collections.
Overview
Coach is a heritage American luxury house specializing in leather goods and accessories. As part of Tapestry, Inc., the brand combines contemporary design with artisanal craftsmanship and operates an international network of boutiques and flagship stores. Coach is known for a customer-centric retail model, strong visual identity and investment in employee development within an omnichannel luxury environment.
Role & Responsibilities
- Deliver exceptional client service through proactive clienteling, personalised advice and relationship building to maximise lifetime value.
- Achieve and exceed individual and store sales targets and KPIs through consultative selling and upselling.
- Manage daily boutique operations including point-of-sale transactions, cash handling, inventory replenishment and stockroom organisation.
- Execute visual merchandising and floor sets to brand standards, ensuring displays reflect seasonal campaigns and product storytelling.
- Support store events, product launches and private client appointments to drive traffic and brand engagement.
- Maintain product and brand knowledge across leather goods, accessories and seasonal collections to advise clients confidently.
- Adhere to loss-prevention procedures, store opening/closing routines and corporate compliance policies.
Qualifications
- Proven retail sales experience, preferably within luxury or premium fashion (typically 2+ years).
- Demonstrable track record of meeting sales targets and delivering high-touch client service.
- Excellent verbal communication and interpersonal skills with a client-first orientation.
- Ability to work flexible retail hours, including weekends and evenings, and to travel occasionally for training or events.
- High school diploma or equivalent; tertiary education in fashion, retail or business is an advantage.
Skills
Experience
Typically requires prior experience in retail sales with measurable achievement against sales targets; experience in luxury or premium fashion boutiques is strongly preferred.
Education
High school diploma or equivalent; post-secondary studies in fashion, retail management or business are advantageous but not mandatory.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a service-led, design-conscious retail culture where storytelling and craftsmanship are central to the customer experience. Employees operate in a fast-paced, collaborative boutique environment with a focus on client relationships, professional development and brand stewardship under the broader Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.