Coach Sales Associate
- Seniority
- Entry-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods and contemporary ready-to-wear offerings. The brand is part of Tapestry, Inc., a global house of modern luxury accessories and lifestyle brands, and is recognized for craftsmanship, elevated essentials, and aspirational retail experiences.
Coach Sales Associate in New York, NY — retail role delivering luxury client service and driving sales in a Coach boutique.
Role & Responsibilities
- Deliver exceptional, bespoke service to clients, building long-term relationships and maximizing lifetime value through follow-up and clienteling activities.
- Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling.
- Operate point-of-sale systems accurately, process transactions, returns and exchanges, and maintain precise cash-handling procedures.
- Maintain visual merchandising and product presentation standards to reflect brand directives and promotional campaigns.
- Support inventory management tasks including receiving, replenishment, stock counts and shrink minimization.
- Participate in product education and training to sustain up-to-date knowledge of collections, materials and brand heritage.
- Contribute to store opening and closing procedures, adherence to loss-prevention protocols and a safe, welcoming shop environment.
- Collaborate with store leadership on local marketing initiatives, client events and appointment-based selling.
Qualifications
- Proven retail sales experience; 1+ years preferred — luxury or fashion retail experience strongly preferred.
- Demonstrable client-facing skills with a polished, service-oriented demeanour and strong interpersonal presence.
- Flexible availability including evenings, weekends and holiday periods.
- Ability to work on the sales floor for extended periods and perform light stockroom duties.
- Legal authorization to work in the United States (where applicable).
- High school diploma or equivalent; post-secondary education in fashion, retail or business is advantageous.
Skills
Experience
Minimum of one year of retail sales experience; prior experience in luxury or fashion environments preferred, with a track record of meeting sales targets and delivering high-touch client service.
Education
High school diploma or equivalent; post-secondary coursework or a degree in fashion, retail, merchandising, or business is preferred but not required.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a client-centric, design-minded retail culture that emphasizes craftsmanship and elevated service. Teams operate collaboratively in fast-paced boutique environments, with an emphasis on professional development and internal mobility within the wider Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Associate», «Store Sales Consultant», «Luxury Sales Specialist», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.