Coach Sales Associate

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Seniority Entry-Level
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Coach Sales Associate in New York, NY — retail role delivering luxury client service and driving sales in a Coach boutique.

Overview

Coach is an American luxury fashion house known for its leather goods and contemporary ready-to-wear offerings. The brand is part of Tapestry, Inc., a global house of modern luxury accessories and lifestyle brands, and is recognized for craftsmanship, elevated essentials, and aspirational retail experiences.

Role & Responsibilities

  • Deliver exceptional, bespoke service to clients, building long-term relationships and maximizing lifetime value through follow-up and clienteling activities.
  • Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling.
  • Operate point-of-sale systems accurately, process transactions, returns and exchanges, and maintain precise cash-handling procedures.
  • Maintain visual merchandising and product presentation standards to reflect brand directives and promotional campaigns.
  • Support inventory management tasks including receiving, replenishment, stock counts and shrink minimization.
  • Participate in product education and training to sustain up-to-date knowledge of collections, materials and brand heritage.
  • Contribute to store opening and closing procedures, adherence to loss-prevention protocols and a safe, welcoming shop environment.
  • Collaborate with store leadership on local marketing initiatives, client events and appointment-based selling.

Qualifications

  • Proven retail sales experience; 1+ years preferred — luxury or fashion retail experience strongly preferred.
  • Demonstrable client-facing skills with a polished, service-oriented demeanour and strong interpersonal presence.
  • Flexible availability including evenings, weekends and holiday periods.
  • Ability to work on the sales floor for extended periods and perform light stockroom duties.
  • Legal authorization to work in the United States (where applicable).
  • High school diploma or equivalent; post-secondary education in fashion, retail or business is advantageous.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Cash handling Inventory management Merchandise presentation Upselling and cross-selling Customer relationship management

Experience

Minimum of one year of retail sales experience; prior experience in luxury or fashion environments preferred, with a track record of meeting sales targets and delivering high-touch client service.

Education

High school diploma or equivalent; post-secondary coursework or a degree in fashion, retail, merchandising, or business is preferred but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a client-centric, design-minded retail culture that emphasizes craftsmanship and elevated service. Teams operate collaboratively in fast-paced boutique environments, with an emphasis on professional development and internal mobility within the wider Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.