Coach Sales Associate

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Seniority Entry-Level
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Coach Sales Associate — New York, NY. Customer-facing retail role selling luxury handbags and accessories for Coach (Tapestry).

Overview

Coach is an American luxury accessories and lifestyle brand renowned for its craftsmanship in leather goods and elevated modern design. The label operates a global retail network and is part of Tapestry, Inc., a parent company that houses multiple luxury and premium fashion houses. As an employer, Coach emphasizes client experience, product expertise and professional presentation in its retail teams.

Role & Responsibilities

  • Deliver exceptional, personalized client service and build long-term relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling of handbags, small leather goods and accessories.
  • Maintain deep product knowledge to advise clients on materials, construction and care for Coach products.
  • Operate point-of-sale systems to process sales, returns and exchanges accurately while handling cash and card transactions.
  • Execute visual merchandising standards and ensure the store floor reflects the brand’s aesthetic and seasonal directives.
  • Support inventory control activities including stock replenishment, transfers and periodic stocktakes.
  • Assist in-store events, private client appointments and VIP experiences to drive loyalty and repeat business.
  • Uphold loss-prevention protocols and maintain high standards of store presentation, cleanliness and organization.

Qualifications

  • Demonstrated customer-service orientation with strong interpersonal and communication skills.
  • Proven sales focus with a results-driven mindset and ability to meet performance targets.
  • Professional appearance and comportment consistent with a luxury retail environment.
  • Flexible availability, including evenings, weekends and holidays as required by store operations.
  • Ability to stand for extended periods and to perform light physical tasks related to merchandising and stock handling.

Skills

Clienteling and relationship management Point-of-sale (POS) systems Customer needs assessment and consultative selling Visual merchandising and brand presentation Inventory control and stock management Cash handling and transaction reconciliation Product knowledge for leather goods and accessories

Experience

Previous retail sales experience is required; 1–2 years in luxury or premium fashion retail is strongly preferred. Demonstrated track record of meeting sales targets and delivering high-touch customer service is advantageous.

Education

High school diploma or equivalent; vocational training or coursework in retail, fashion or customer service is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach’s retail culture prioritizes elevated client experience, attention to detail and the polished presentation of both people and product. As part of Tapestry, employees are expected to combine commercial discipline with a passion for craftsmanship and contemporary luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.