Coach Sales Associate

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is a globally recognised American house of modern luxury, renowned for leather goods and refined accessories. The brand operates an extensive retail network and is part of the Tapestry group, which positions Coach alongside other leading luxury and lifestyle labels. As an employer, Coach emphasises craftsmanship, product expertise and elevated client service within a dynamic retail environment.

Coach in New York, NY is hiring a Sales Associate III to deliver exceptional luxury client service and drive in-store sales.

Role & Responsibilities

  • Deliver exceptional, personalised service to luxury clients through active listening, tailored recommendations and ongoing clienteling to cultivate long-term relationships.
  • Achieve individual and store sales targets by converting traffic, maximising average transaction value and executing strategic upsell and cross-sell opportunities.
  • Maintain up-to-date product knowledge across categories, including materials, construction and seasonal collections, to advise clients authoritatively.
  • Execute visual merchandising and floor plans to brand standards, ensuring merchandising integrity, store presentation and stock rotation.
  • Operate point-of-sale (POS) systems accurately for sales, exchanges and returns while adhering to cash-handling and reconciliation procedures.
  • Support inventory control activities, including receiving, tagging, stock counts and loss-prevention protocols.
  • Participate in trainings, team briefings and promotional rollouts; contribute to a high-performance, client-focused store culture.

Qualifications

  • Proven track record in retail sales, ideally within luxury or premium fashion brands.
  • Commercial and target-driven mindset with strong numeracy and upselling capability.
  • Excellent verbal communication and interpersonal skills with a polished presentation.
  • Availability to work retail hours including evenings, weekends and peak trading periods.
  • Right to work in the country of employment and compliance with company hiring requirements.

Skills

Clienteling Point-of-Sale (POS) systems Visual merchandising Inventory management Luxury client service

Experience

Typically 2+ years of progressive retail sales experience, preferably within luxury or premium fashion houses; demonstrated ability to meet sales targets and maintain high service standards.

Education

High school diploma or equivalent; vocational or tertiary studies in fashion, retail or hospitality are advantageous.

Workplace

This position is based in New York, New York, USA.

Culture

Coach fosters a collaborative, client-centric retail culture anchored in craftsmanship and product expertise. Teams are expected to be commercially minded, service-oriented and adaptable to a fast-paced retail calendar while benefiting from structured training and development paths within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Associate», «Store Sales Specialist», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.