Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York, NY is hiring a Sales Associate III to deliver exceptional luxury client service and drive in-store sales.

Overview

Coach is a globally recognised American house of modern luxury, renowned for leather goods and refined accessories. The brand operates an extensive retail network and is part of the Tapestry group, which positions Coach alongside other leading luxury and lifestyle labels. As an employer, Coach emphasises craftsmanship, product expertise and elevated client service within a dynamic retail environment.

Role & Responsibilities

  • Deliver exceptional, personalised service to luxury clients through active listening, tailored recommendations and ongoing clienteling to cultivate long-term relationships.
  • Achieve individual and store sales targets by converting traffic, maximising average transaction value and executing strategic upsell and cross-sell opportunities.
  • Maintain up-to-date product knowledge across categories, including materials, construction and seasonal collections, to advise clients authoritatively.
  • Execute visual merchandising and floor plans to brand standards, ensuring merchandising integrity, store presentation and stock rotation.
  • Operate point-of-sale (POS) systems accurately for sales, exchanges and returns while adhering to cash-handling and reconciliation procedures.
  • Support inventory control activities, including receiving, tagging, stock counts and loss-prevention protocols.
  • Participate in trainings, team briefings and promotional rollouts; contribute to a high-performance, client-focused store culture.

Qualifications

  • Proven track record in retail sales, ideally within luxury or premium fashion brands.
  • Commercial and target-driven mindset with strong numeracy and upselling capability.
  • Excellent verbal communication and interpersonal skills with a polished presentation.
  • Availability to work retail hours including evenings, weekends and peak trading periods.
  • Right to work in the country of employment and compliance with company hiring requirements.

Skills

Clienteling Point-of-Sale (POS) systems Visual merchandising Inventory management Luxury client service

Experience

Typically 2+ years of progressive retail sales experience, preferably within luxury or premium fashion houses; demonstrated ability to meet sales targets and maintain high service standards.

Education

High school diploma or equivalent; vocational or tertiary studies in fashion, retail or hospitality are advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a collaborative, client-centric retail culture anchored in craftsmanship and product expertise. Teams are expected to be commercially minded, service-oriented and adaptable to a fast-paced retail calendar while benefiting from structured training and development paths within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.