Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York: deliver luxury client service, drive sales and support store operations for Coach in New York.

Overview

Coach is an American house of modern luxury focusing on leather goods, accessories and lifestyle products. As part of the Tapestry group, Coach blends artisanal craftsmanship with contemporary design and maintains a global retail presence; the brand is known for structured career paths, retail training programmes and a strong emphasis on client experience.

Role & Responsibilities

  • Deliver exceptional, personalised service to luxury clients and cultivate long-term relationships through proactive clienteling and follow-up.
  • Achieve individual and store sales targets and KPIs through expert product knowledge, suggestive selling and strategic upselling.
  • Operate the point-of-sale system accurately, process transactions and manage returns in accordance with company policies.
  • Maintain visual merchandising standards, ensure products are impeccably presented and execute store resets and floor moves.
  • Support inventory control: receive, count and restock merchandise; assist with loss-prevention practices and stockroom organisation.
  • Participate in training, product launches and promotional events; contribute to a collaborative store environment and cover flexible shift patterns including evenings and weekends.

Qualifications

  • Minimum two years' retail sales experience, preferably within luxury fashion, accessories or leather goods.
  • Proven track record of meeting or exceeding sales targets and executing clienteling strategies.
  • Excellent interpersonal and communication skills with polished presentation and professional demeanour.
  • Availability to work a flexible retail schedule including weekends, evenings and holiday peaks.
  • Legal authorization to work in the country of employment.

Skills

Clienteling Luxury sales Point-of-sale (POS) operation Visual merchandising Cash handling and transaction accuracy Inventory management Product knowledge of leather goods and accessories Upselling and cross-selling techniques

Experience

At least two years of hands-on retail experience in a luxury or premium brand environment, with demonstrated success in client relationship building and sales performance.

Education

High school diploma or equivalent; tertiary education in fashion, retail, hospitality or a related field preferred but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach combines heritage craftsmanship with a modern, design-forward ethos and places strong emphasis on delivering elevated client experiences. The retail culture is collaborative and customer-centric, offering staff development through product training and opportunities for progression across the brand and the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.