Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — client-focused retail role with Coach in New York, NY. Apply for Sales Associate at Coach.

Overview

Coach is a globally recognised American luxury accessories brand known for its leather goods and contemporary ready-to-wear. As part of the Tapestry group, the brand combines artisanal craftsmanship with modern design and operates an extensive international retail network, offering career paths across boutique and corporate functions.

Role & Responsibilities

  • Deliver an exceptional, personalised client experience that reflects brand standards and fosters long-term relationships.
  • Achieve and exceed individual sales targets through proactive clienteling, outreach and in-store conversion.
  • Maintain deep product knowledge and communicate features, craftsmanship and brand heritage to clients.
  • Execute visual merchandising directives and ensure the sales floor and backstock are presentation-ready at all times.
  • Process transactions accurately using the store POS, manage returns/exchanges, and uphold cash-handling procedures.
  • Support inventory management activities including receiving, cycle counts and loss prevention initiatives.
  • Collaborate with store leadership on promotional events, private appointments and local marketing initiatives.

Qualifications

  • Minimum 2 years' experience in luxury, premium or specialty retail sales, with demonstrable sales performance.
  • Proven clienteling ability and aptitude for building repeat business and long-term client relationships.
  • Exceptional verbal communication and interpersonal skills; polished presentation appropriate for a luxury environment.
  • Flexibility to work retail hours including evenings, weekends and peak seasonal periods.
  • High school diploma or equivalent; post-secondary study in fashion, business or a related field preferred.

Skills

Clienteling Visual merchandising Point-of-sale (POS) operations Inventory control and stock replenishment Cash handling and transaction reconciliation Upselling and product cross-selling techniques

Experience

Typically requires at least 2 years of frontline sales experience within luxury, premium or specialty retail with a consistent record of meeting sales targets and delivering high-touch client service.

Education

High school diploma or equivalent; vocational or tertiary education in retail, fashion, or business is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, design-led culture that values craftsmanship and attention to detail. The retail environment emphasises teamwork, professional development and progression opportunities within a global luxury network under the Tapestry umbrella.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.