Coach Sales Associate

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an internationally recognised American luxury fashion house known for its leather goods, handbags and accessories. The brand operates a global retail network and is part of Tapestry, Inc., a multi-brand luxury group. As an employer, Coach blends artisanal craftsmanship with contemporary design and maintains a strong retail focus across flagship stores, department store concessions and digital channels.

Coach hiring a Sales Associate III in New York, NY — luxury retail role focused on high-touch client service and sales performance.

Role & Responsibilities

  • Deliver exceptional, personalised client service and cultivate long-term relationships through proactive clienteling and follow-up.
  • Consistently meet or exceed individual and store sales targets by executing consultative selling techniques and product recommendations.
  • Maintain expert product knowledge across leather goods, accessories and seasonal collections to advise clients and close sales.
  • Execute merchandising directives, visual standards and store presentation to uphold brand image and driving conversion.
  • Operate point-of-sale systems accurately, process transactions and returns, and ensure correct cash handling and reconciliation.
  • Support inventory control, stock replenishment, receiving and loss-prevention procedures.
  • Collaborate with store team and management on promotions, events and client experiences to maximise footfall and loyalty.

Qualifications

  • High school diploma or equivalent; tertiary study in fashion, retail or related field preferred.
  • Demonstrable track record of achieving sales targets in a luxury or premium retail environment.
  • Excellent verbal communication and interpersonal skills with an aptitude for consultative selling.
  • Professional presentation and ability to represent a luxury brand to high-value clientele.
  • Flexible availability including nights, weekends and public holidays as required by retail operations.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Inventory management Cash handling Customer relationship management (CRM) practices

Experience

Typically 2+ years of retail sales experience, preferably within luxury or premium brands, with proven success in meeting sales targets and building repeat clientele.

Education

High school diploma or equivalent; vocational or post-secondary studies in fashion, retail management or related disciplines preferred.

Workplace

The successful candidate will be located in New York, New York, USA.

Culture

Coach emphasises craftsmanship, elevated client service and refined store presentation. The workplace culture is collaborative and performance-oriented, combining corporate support from Tapestry with a strong retail focus on training, visual standards and customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor III», «Senior Sales Associate», «Retail Sales Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.