Coach Sales Associate
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house recognized for its leather goods and accessories. Part of the Tapestry portfolio, the brand combines heritage craftsmanship with contemporary design and operates a global retail network. As an employer, Coach emphasizes client experience, product knowledge, and professional development within its store teams.
Coach in New York is hiring a Sales Associate III — luxury retail role focused on clienteling, sales, and store presentation.
Role & Responsibilities
- Deliver exceptional, personalized service to high-value and walk-in clients, cultivating long-term relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets through consultative selling and strong product knowledge across leather goods, accessories, and ready-to-wear.
- Operate the point-of-sale system accurately, handle cash/cards, process returns/exchanges, and ensure compliant transaction and loss-prevention procedures.
- Execute visual merchandising standards, maintain floor presentation, replenish inventory, and support seasonal floor moves to uphold brand image.
- Support stockroom organization, receive and process shipments, perform stock counts, and communicate replenishment needs to management.
- Mentor and coach less-experienced colleagues during shifts, contribute to a collaborative team environment, and assist in store-opening or closing tasks as required.
Qualifications
- Proven ability to deliver high-caliber client service in a retail or luxury environment.
- Strong interpersonal and communication skills with a client-focused sales approach.
- Reliable numeracy and cash-handling competency; familiarity with POS systems.
- Flexible availability including weekends, evenings and holiday periods.
- Right to work in the United States (immigration sponsorship not specified).
Skills
Experience
Typically 3+ years of direct retail sales experience, ideally within luxury, premium, or heritage fashion brands, with demonstrable results in client acquisition and retention.
Education
High school diploma or equivalent; vocational training in retail, fashion, or luxury brand operations is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach blends American heritage craftsmanship with contemporary retail vitality, fostering a client-centric and collaborative store culture. The brand invests in on-the-job training and career progression within local store teams and across the wider Tapestry organization.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Luxury Retail Associate», «Senior Sales Associate», «Retail Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.