Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York is hiring a Sales Associate III — luxury retail role focused on clienteling, sales, and store presentation.

Overview

Coach is an American luxury fashion house recognized for its leather goods and accessories. Part of the Tapestry portfolio, the brand combines heritage craftsmanship with contemporary design and operates a global retail network. As an employer, Coach emphasizes client experience, product knowledge, and professional development within its store teams.

Role & Responsibilities

  • Deliver exceptional, personalized service to high-value and walk-in clients, cultivating long-term relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling and strong product knowledge across leather goods, accessories, and ready-to-wear.
  • Operate the point-of-sale system accurately, handle cash/cards, process returns/exchanges, and ensure compliant transaction and loss-prevention procedures.
  • Execute visual merchandising standards, maintain floor presentation, replenish inventory, and support seasonal floor moves to uphold brand image.
  • Support stockroom organization, receive and process shipments, perform stock counts, and communicate replenishment needs to management.
  • Mentor and coach less-experienced colleagues during shifts, contribute to a collaborative team environment, and assist in store-opening or closing tasks as required.

Qualifications

  • Proven ability to deliver high-caliber client service in a retail or luxury environment.
  • Strong interpersonal and communication skills with a client-focused sales approach.
  • Reliable numeracy and cash-handling competency; familiarity with POS systems.
  • Flexible availability including weekends, evenings and holiday periods.
  • Right to work in the United States (immigration sponsorship not specified).

Skills

Clienteling Visual merchandising Point-of-sale (POS) operation Cash handling Inventory management Upselling and cross-selling techniques

Experience

Typically 3+ years of direct retail sales experience, ideally within luxury, premium, or heritage fashion brands, with demonstrable results in client acquisition and retention.

Education

High school diploma or equivalent; vocational training in retail, fashion, or luxury brand operations is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends American heritage craftsmanship with contemporary retail vitality, fostering a client-centric and collaborative store culture. The brand invests in on-the-job training and career progression within local store teams and across the wider Tapestry organization.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.