Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach seeks a Sales Associate in New York, NY to deliver luxury client service, drive sales and support store operations.

Overview

Coach is an American luxury fashion house renowned for leather goods and accessories and is part of the Tapestry, Inc. portfolio. The brand is known for a blend of modern design and traditional craftsmanship, operating globally through flagship stores and wholesale partners. As an employer, Coach emphasizes a customer-centric retail experience, product expertise, and ongoing development for store-level teams.

Role & Responsibilities

  • Deliver an elevated, personalised client experience that reflects the brand’s luxury positioning and fosters long-term relationships.
  • Achieve individual and store sales targets through proactive clienteling, upselling and follow-up.
  • Maintain deep product knowledge across categories and communicate craftsmanship, materials, and brand heritage to clients.
  • Process sales transactions accurately using the point-of-sale system; handle cash, returns and exchanges in accordance with policy.
  • Ensure visual merchandising standards and store presentation are consistently upheld; support inventory counts and stock replenishment.
  • Support daily store operations including opening/closing procedures, loss-prevention measures and compliance with brand policies.
  • Contribute to CRM data quality by capturing client information and tracking interactions for future engagement.

Qualifications

  • Proven aptitude for delivering outstanding customer service in a retail environment.
  • Strong interpersonal and communication skills with an emphasis on relationship building.
  • Reliable, punctual and able to work a flexible schedule including evenings, weekends and peak seasonal periods.
  • Right to work in the country of employment; ability to pass any required background or reference checks.

Skills

Clienteling Luxury retail selling Visual merchandising Point-of-sale (POS) transaction processing Inventory management and stock control Cash handling and returns processing CRM data entry

Experience

Typically 1–2 years of retail or customer-facing experience is preferred; prior experience with a luxury or premium brand is an advantage.

Education

High school diploma or equivalent; vocational retail training or formal study in fashion/retail is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a collaborative retail culture focused on craftsmanship, design and customer experience. Store teams operate in a fast-paced, service-driven environment with opportunities for development within the wider Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.