Coach Sales Associate

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Location
New YorkNew YorkUSA
Employment
Full-Time
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an international luxury lifestyle brand renowned for leather goods, handbags and accessories, operating as part of the Tapestry group. The brand combines heritage craftsmanship with contemporary design and maintains an extensive global retail network and wholesale presence.

Coach Sales Associate in New York, NY — deliver luxury client service, achieve store targets and represent the Coach brand.

Role & Responsibilities

  • Deliver an exceptional, personalized client experience consistent with the Coach brand, proactively building long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through effective clienteling, cross-selling and upselling.
  • Maintain in-depth product knowledge across leather goods, accessories and seasonal collections to advise clients and support merchandising.
  • Execute visual merchandising standards and floor moves to present merchandise in line with brand guidelines and maximize sell-through.
  • Operate point-of-sale systems, process transactions, manage returns/exchanges and ensure accurate cash handling and daily reconciliation.
  • Support inventory management including stock replenishment, receiving, tagging and cycle counts; escalate shrink or inventory discrepancies.
  • Use CRM and store systems to capture client data, follow up on leads and manage after-sales service.
  • Contribute to store opening/closing procedures, maintain compliance with loss-prevention policies and uphold operational standards.
  • Mentor and support junior colleagues as required, sharing best practice in client service and product knowledge.

Qualifications

  • Proven experience in luxury or premium retail sales with a demonstrable record of meeting sales targets.
  • Strong interpersonal and communication skills with the ability to build rapport with a discerning clientele.
  • Reliable numeracy and experience with cash handling and POS transactions.
  • Flexible availability to work retail hours including evenings, weekends and holidays.
  • High school diploma or equivalent; further education in retail, fashion or business is an asset.

Skills

Clienteling Visual merchandising Point-of-sale (POS) operation and cash handling Inventory management and stock control CRM usage for capturing client data Luxury product knowledge and styling advice

Experience

Several years of hands-on retail experience in a luxury or premium brand environment, with a proven track record of achieving sales targets and delivering high-touch client service.

Education

High school diploma or equivalent; college coursework or a degree in fashion, business or a related field is advantageous.

Workplace

This position is based in New York, New York, USA.

Culture

Coach cultivates a client-centric, collaborative retail culture that emphasizes craftsmanship, design and professional development. Employees work in a fast-paced, service-oriented environment where performance is rewarded and opportunities for internal progression exist within the global Tapestry family.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Client Advisor», «Retail Sales Consultant», «Luxury Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.