Coach Sales Associate

Location
Employment Full-Time
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York, NY — deliver luxury client service, achieve store targets and represent the Coach brand.

Overview

Coach is an international luxury lifestyle brand renowned for leather goods, handbags and accessories, operating as part of the Tapestry group. The brand combines heritage craftsmanship with contemporary design and maintains an extensive global retail network and wholesale presence.

Role & Responsibilities

  • Deliver an exceptional, personalized client experience consistent with the Coach brand, proactively building long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets through effective clienteling, cross-selling and upselling.
  • Maintain in-depth product knowledge across leather goods, accessories and seasonal collections to advise clients and support merchandising.
  • Execute visual merchandising standards and floor moves to present merchandise in line with brand guidelines and maximize sell-through.
  • Operate point-of-sale systems, process transactions, manage returns/exchanges and ensure accurate cash handling and daily reconciliation.
  • Support inventory management including stock replenishment, receiving, tagging and cycle counts; escalate shrink or inventory discrepancies.
  • Use CRM and store systems to capture client data, follow up on leads and manage after-sales service.
  • Contribute to store opening/closing procedures, maintain compliance with loss-prevention policies and uphold operational standards.
  • Mentor and support junior colleagues as required, sharing best practice in client service and product knowledge.

Qualifications

  • Proven experience in luxury or premium retail sales with a demonstrable record of meeting sales targets.
  • Strong interpersonal and communication skills with the ability to build rapport with a discerning clientele.
  • Reliable numeracy and experience with cash handling and POS transactions.
  • Flexible availability to work retail hours including evenings, weekends and holidays.
  • High school diploma or equivalent; further education in retail, fashion or business is an asset.

Skills

Clienteling Visual merchandising Point-of-sale (POS) operation and cash handling Inventory management and stock control CRM usage for capturing client data Luxury product knowledge and styling advice

Experience

Several years of hands-on retail experience in a luxury or premium brand environment, with a proven track record of achieving sales targets and delivering high-touch client service.

Education

High school diploma or equivalent; college coursework or a degree in fashion, business or a related field is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-centric, collaborative retail culture that emphasizes craftsmanship, design and professional development. Employees work in a fast-paced, service-oriented environment where performance is rewarded and opportunities for internal progression exist within the global Tapestry family.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.