Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York — join the flagship boutique to deliver luxury client service and drive sales for leather goods and accessories.

Overview

Coach is an American luxury house renowned for its leather goods, accessories and ready-to-wear. As part of the Tapestry group, the brand combines contemporary design with artisanal craftsmanship and operates a global retail network and flagship boutiques that emphasize service, storytelling and elevated client experiences.

Role & Responsibilities

  • Deliver a high-touch, personalized client experience and build long-term client relationships through proactive clienteling and after-sales follow-up.
  • Achieve and exceed individual and store sales targets and KPIs through consultative selling and effective sales techniques.
  • Maintain expert product knowledge across leather goods, accessories and seasonal collections to advise clients and drive conversion.
  • Execute visual merchandising standards and maintain boutique presentation to brand guidelines.
  • Operate point-of-sale (POS) transactions, perform cash handling, and ensure accurate processing of returns and exchanges.
  • Support inventory management including receiving, stock replenishment, cycle counts and loss-prevention protocols.
  • Participate in store events, private appointments and brand activations to enhance client acquisition and retention.

Qualifications

  • Minimum 2 years' experience in luxury retail, premium brand sales, or boutique environments (preferred).
  • Demonstrable track record of meeting or exceeding sales targets and delivering exceptional client service.
  • Strong interpersonal and communication skills with polished presentation and grooming standards.
  • Flexible availability including weekends, evenings and holiday trading periods.
  • Legal authorization to work in the United States.

Skills

Clienteling and relationship management Consultative selling and sales closing Product knowledge: leather goods, handbags and accessories Visual merchandising and store presentation Point-of-sale (POS) operation and cash handling Inventory control and stock management Customer service and complaint resolution

Experience

Approximately 2+ years of retail sales experience, preferably within luxury, premium or designer brands, with a measurable history of achieving sales targets and maintaining high client satisfaction.

Education

High school diploma or equivalent; vocational retail or customer service training and related certifications preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach retail teams operate in a fast-paced, client-focused environment that values craftsmanship, brand storytelling and elevated service. The workplace emphasizes professional development, teamwork and delivering memorable client experiences consistent with luxury retail standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.