Coach Sales Associate
Coach in New York, NY hiring a Sales Associate — deliver luxury retail service, clienteling and sales performance for an established leather-goods brand.
Overview
Coach is an American luxury accessories and lifestyle brand known for its leather goods and refined approach to modern American style. Operating a global retail network and wholesale business, Coach is part of the Tapestry, Inc. portfolio and is recognized for craftsmanship, elevated customer service and a strong retail presence across key luxury markets.
Role & Responsibilities
- Deliver high-touch, personalised service to clients to build loyalty and maximise lifetime value.
- Achieve individual and store sales KPIs through consultative selling, upselling and cross-selling techniques.
- Maintain expert product knowledge across leather goods, accessories and seasonal collections to support client recommendations.
- Execute visual merchandising standards and maintain a tidy, on-brand sales floor presentation.
- Operate the point-of-sale system to process transactions, returns and exchanges accurately.
- Manage clienteling activities and CRM records, scheduling appointments and following up on leads.
- Support inventory control including receiving, stock replenishment and regular cycle counts.
- Adhere to loss-prevention policies, cash handling procedures and store operational standards.
Qualifications
- Proven experience in retail sales, preferably within fashion or luxury goods (1+ years preferred).
- Demonstrable track record of meeting or exceeding sales targets in a high-volume retail environment.
- Strong interpersonal and communication skills with an ability to build rapport with discerning clients.
- Professional appearance and presentation consistent with a luxury brand.
- Availability to work a flexible schedule including evenings, weekends and peak retail periods.
Skills
Experience
Typically 1–3 years of retail sales experience; prior experience in luxury or premium fashion retail is highly desirable.
Education
High school diploma or equivalent; vocational training in retail, sales or fashion is a plus.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach emphasises a client-first, design-driven culture that balances heritage craftsmanship with contemporary retail practice. Store teams are collaborative and focused on professional development, with an emphasis on providing refined service and cultivating long-term client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.