Coach Sales Associate
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- Posted
- Apr 1, 2026
About Coach
Coach is a premium American leather-goods and lifestyle brand within the Tapestry portfolio. Renowned for artisanal craftsmanship and contemporary luxury, Coach operates global retail locations and emphasizes elevated client service, creativity, and commercial excellence.
Coach Sales Associate in New York, NY — Coach seeks a Sales Associate to deliver luxury client service and drive retail sales in its New York boutique.
Role & Responsibilities
- Deliver exceptional, relationship-driven service to high-net-worth and walk-in clients to maximize conversion and average transaction value.
- Own the clienteling process: proactively develop, maintain and grow client lists, follow up on leads and appointments, and execute outreach campaigns.
- Achieve individual and store sales targets and other KPIs through consultative selling, upselling and cross-selling of product categories.
- Operate POS systems, process transactions, returns and exchanges accurately, and ensure adherence to cash-handling and loss-prevention procedures.
- Support visual merchandising standards and maintain boutique presentation, stock replenishment and inventory accuracy.
- Mentor and support junior sales staff; contribute to in-store training and frontline onboarding when required.
- Participate in store-level promotions, events and trunk shows to enhance brand presence and client acquisition.
Qualifications
- Proven success in luxury or premium retail sales, preferably with demonstrable achievement of sales targets.
- Superior interpersonal and communication skills with a consultative, client-first approach.
- Impeccable grooming and presentation, with a strong understanding of luxury service standards.
- Flexible availability including evenings, weekends and public holidays; ability to work retail hours.
- Legally authorized to work in the country of employment.
Skills
Experience
Several years of hands-on experience in luxury or premium retail environments with a track record of meeting or exceeding sales targets and developing long-term client relationships.
Education
High school diploma or equivalent; vocational retail or hospitality training advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach blends heritage craftsmanship with contemporary design, fostering a culture centered on elevated client service and commercial rigor. The brand values creativity, inclusivity and professional development within its global retail teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Sales Specialist», «Luxury Sales Consultant», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.