Coach Sales Associate

Location
Seniority Senior
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Coach Sales Associate in New York, NY — Coach seeks a Sales Associate to deliver luxury client service and drive retail sales in its New York boutique.

Overview

Coach is a premium American leather-goods and lifestyle brand within the Tapestry portfolio. Renowned for artisanal craftsmanship and contemporary luxury, Coach operates global retail locations and emphasizes elevated client service, creativity, and commercial excellence.

Role & Responsibilities

  • Deliver exceptional, relationship-driven service to high-net-worth and walk-in clients to maximize conversion and average transaction value.
  • Own the clienteling process: proactively develop, maintain and grow client lists, follow up on leads and appointments, and execute outreach campaigns.
  • Achieve individual and store sales targets and other KPIs through consultative selling, upselling and cross-selling of product categories.
  • Operate POS systems, process transactions, returns and exchanges accurately, and ensure adherence to cash-handling and loss-prevention procedures.
  • Support visual merchandising standards and maintain boutique presentation, stock replenishment and inventory accuracy.
  • Mentor and support junior sales staff; contribute to in-store training and frontline onboarding when required.
  • Participate in store-level promotions, events and trunk shows to enhance brand presence and client acquisition.

Qualifications

  • Proven success in luxury or premium retail sales, preferably with demonstrable achievement of sales targets.
  • Superior interpersonal and communication skills with a consultative, client-first approach.
  • Impeccable grooming and presentation, with a strong understanding of luxury service standards.
  • Flexible availability including evenings, weekends and public holidays; ability to work retail hours.
  • Legally authorized to work in the country of employment.

Skills

Clienteling Visual merchandising Cash handling Loss prevention Appointment selling

Experience

Several years of hands-on experience in luxury or premium retail environments with a track record of meeting or exceeding sales targets and developing long-term client relationships.

Education

High school diploma or equivalent; vocational retail or hospitality training advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends heritage craftsmanship with contemporary design, fostering a culture centered on elevated client service and commercial rigor. The brand values creativity, inclusivity and professional development within its global retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.