Coach Sales Associate
- Location
- Kansas City Kansas USA
- Address
- 1855 Village West Parkway, G-101, Kansas City, KS 66111 View map
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its leather goods and contemporary accessories; it operates globally as part of Tapestry, Inc., a multi-brand luxury group. The brand combines heritage craftsmanship with modern retail and digital experiences and offers career paths across stores, regional operations and corporate functions.
The Sales Associate serves as the front-line ambassador of the Coach brand, delivering elevated and personalized shopping experiences while meeting personal and store sales objectives. This role combines luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue through expert product knowledge, clienteling techniques, and cross-selling expertise. The position requires proficiency with mobile POS systems, social selling platforms, and the ability to manage multiple customers simultaneously in a fast-paced retail environment.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team key performance indicators
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and properly stocked; follow retail policies, POS procedures, and asset protection protocols
- Process transactions efficiently for purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates across functional areas as required
- Foster a collaborative, trust-based team environment and encourage peer performance
- Participate in brand initiatives, training programs, and diversity and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor under pressure
Qualifications
- Minimum 1+ years of sales experience, preferably in luxury retail
- Proficiency with POS systems, basic computer skills (iPad/laptop, Mobile POS), walkie-talkie operation, and ability to read price and release sheets
- Ability to work at a fast pace, lift 25 lbs regularly (up to 50 lbs occasionally), and navigate sales floor and stockroom environments comfortably
- Strong English language proficiency
- Knowledge of fashion trends and competitive landscape
- Social media proficiency and familiarity with short-form video platforms (preferred)
- Experience with live-stream shopping, video demonstrations, and clienteling techniques (preferred)
- Luxury retail background (preferred)
Skills
Experience
Minimum 1+ years of sales experience, preferably in a luxury retail environment. Experience with point-of-sale systems, mobile technology platforms, and customer relationship management tools is expected. Demonstrated success in meeting or exceeding individual and team sales targets, coupled with proficiency in fashion trend knowledge and competitor analysis, is essential.
Education
No specific formal education requirement specified; a combination of relevant sales experience and vocational training is acceptable.
Workplace
This position is based in Kansas City, Kansas, USA.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach blends contemporary American design with an emphasis on craftsmanship and client service, creating a collaborative retail culture focused on personal development and commercial excellence. Teams are encouraged to deliver elevated customer experiences while participating in training and advancement opportunities across the brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Retail Associate», «Style Advisor», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.