Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate III in New York, NY — experienced luxury retail professional sought to deliver exceptional client service and drive sales.

Overview

Coach is an American luxury fashion house known for its leather goods and contemporary accessories; it operates globally as part of Tapestry, Inc., a multi-brand luxury group. The brand combines heritage craftsmanship with modern retail and digital experiences and offers career paths across stores, regional operations and corporate functions.

Role & Responsibilities

  • Deliver exemplary, personalized client service to a luxury clientele, driving conversion and long‑term client relationships through proactive clienteling.
  • Achieve and exceed individual and store sales targets through consultative selling, cross‑selling and appropriate upselling of Coach assortments.
  • Maintain impeccable merchandising standards and visual presentation to brand guidelines, including window displays and floor sets.
  • Execute daily retail operations: operate POS, process transactions and returns, manage cash handling and reconcile tills accurately.
  • Support inventory control activities including receiving, stock replenishment, cycle counts and shrinkage prevention measures.
  • Collaborate with store leadership on promotional events, client outreach and localized marketing initiatives to grow footfall and repeat business.

Qualifications

  • Proven track record of retail sales success, preferably within luxury, premium fashion, or accessories segments.
  • Excellent interpersonal and communication skills with a demonstrated ability to build rapport quickly and manage high‑touch client interactions.
  • Strong attention to detail and a commitment to maintaining brand presentation and visual merchandising standards.
  • Demonstrated reliability with regard to punctuality, cash handling and adherence to company policies and loss prevention procedures.
  • Flexibility to work retail hours including evenings, weekends and holidays; ability to stand for extended periods and handle merchandise.

Skills

Clienteling and relationship management Consultative selling and upselling Visual merchandising and display execution Point‑of‑sale (POS) operation and cash handling Inventory management and stock control Fluent written and verbal customer communication Phone‑based appointment booking and follow up

Experience

Typically 2+ years of direct retail sales experience, ideally within a luxury or premium fashion environment; experience mentoring junior colleagues or acting as a senior sales resource is advantageous.

Education

High school diploma or equivalent required; post‑secondary education in retail, fashion, hospitality or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach blends contemporary American design with an emphasis on craftsmanship and client service, creating a collaborative retail culture focused on personal development and commercial excellence. Teams are encouraged to deliver elevated customer experiences while participating in training and advancement opportunities across the brand.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.