Coach Sales Associate
Coach in New York seeks a Sales Associate to deliver luxury client experiences and meet sales targets in a flagship boutique.
Overview
Coach, a leading American luxury house and member of Tapestry, is renowned for its craftsmanship in leather goods, handbags and accessories. With a global retail network and a focus on modern luxury, Coach offers career paths across retail, product, and corporate functions within an international, design-driven business.
Role & Responsibilities
- Deliver an elevated, personalized client experience consistent with Coach brand standards and clienteling best practices.
- Achieve and exceed individual and store sales targets and KPIs through proactive selling and relationship management.
- Manage all point-of-sale transactions, returns and exchanges accurately while maintaining cash-handling integrity.
- Support visual merchandising and upkeep of product presentation to ensure boutique standards and seasonal planogram compliance.
- Maintain client records, follow up on leads, and execute outreach campaigns to drive repeat business and loyalty program engagement.
- Assist with inventory management, stock replenishment, receiving and loss-prevention procedures.
- Mentor and support junior sales staff; escalate customer concerns and operational issues to store leadership.
Qualifications
- Proven sales experience in a luxury retail environment, preferably with leather goods or accessories.
- Demonstrated track record of meeting or exceeding sales targets and delivering high-value client service.
- Excellent interpersonal and communication skills with polished presentation and professional demeanor.
- Comfortable with flexible retail hours including evenings, weekends and peak seasonal periods.
- Legal eligibility to work in the hiring country and ability to perform standing and light physical tasks for extended periods.
Skills
Experience
Typically 2–5 years of frontline retail experience, with at least several years in a luxury or premium-brand environment and a proven history of achieving sales targets and cultivating repeat clientele.
Education
High school diploma or equivalent; tertiary education or formal retail/luxury-brand training is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach emphasises craftsmanship, modern design and a client-first mindset. The workplace culture is commercially driven yet collaborative, offering structured retail training and clear opportunities for progression within a global luxury group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.