Coach Sales Associate

Location
Employment Full-Time
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate III in New York, NY — mid-level luxury retail role focused on clienteling, sales and boutique presentation.

Overview

Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear. The brand operates globally and is part of the Tapestry portfolio, which includes other heritage luxury labels. As an employer, Coach emphasizes product craftsmanship, elevated client experiences and retail excellence across its boutiques and wholesale partners.

Role & Responsibilities

  • Deliver exceptional, personalized client service to drive sales and develop a loyal client base through active clienteling and follow-up.
  • Achieve and exceed individual and store sales targets while executing visual merchandising standards that reflect the brand’s luxury positioning.
  • Operate point-of-sale systems accurately, manage transactions, returns and gift services, and ensure compliance with cash-handling and loss-prevention policies.
  • Maintain comprehensive product knowledge across leather goods, accessories and apparel to provide informed styling advice and product recommendations.
  • Support inventory management including stock replenishment, receiving shipments and housekeeping to preserve boutique presentation.
  • Collaborate with store leadership on promotional events, private client appointments and in-store initiatives to maximize conversion and average transaction value.
  • Participate in mandatory training, performance reviews and coaching to develop selling skills and brand knowledge.

Qualifications

  • Minimum high school diploma or equivalent; further education in retail, fashion or business is advantageous.
  • Right to work in the United States (work authorization required).
  • Proven ability to meet sales targets in a retail or luxury environment.
  • Flexible availability including evenings, weekends and peak retail periods.

Skills

Clienteling Personal selling and upselling Visual merchandising Point-of-sale (POS) operation Cash handling and transaction reconciliation Inventory control and stock replenishment Strong interpersonal and communication skills

Experience

Typically 2+ years of direct retail sales experience, preferably within luxury fashion or accessories, with demonstrated success closing sales and building client relationships.

Education

High school diploma or equivalent; post-secondary studies in retail, fashion, merchandising, or business preferred but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a client-centric, design-driven retail culture that prizes craftsmanship and elevated service. Employees are expected to uphold luxury brand standards, collaborate closely within boutique teams and engage in continuous product and sales training.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.