Coach Sales Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Coach seeks a Sales Associate in New York — deliver luxury client service, meet sales targets and support boutique operations.

Overview

Coach is an American luxury fashion house known for its leather goods, accessories and ready-to-wear collections. As part of the Tapestry group, Coach combines modern design with artisanal craftsmanship and operates a global retail network and flagship boutiques in major capitals.

Role & Responsibilities

  • Deliver exceptional, personalized luxury client service to build long-term relationships and maximize client lifetime value.
  • Achieve and exceed individual and store sales targets through proactive clienteling, upselling and cross-selling.
  • Develop and maintain client records using CRM tools; follow up on leads, appointments and post-sale care.
  • Execute visual merchandising and store presentation standards to reflect brand aesthetics and seasonal directives.
  • Operate point-of-sale (POS) systems, process transactions, returns and exchanges accurately; ensure cash handling controls.
  • Support inventory management, stock replenishment, receiving and cycle counts; communicate low-stock and product trends.
  • Adhere to loss-prevention, brand compliance and store operational policies; participate in in-store training and meetings.

Qualifications

  • Legal right to work in the hiring country.
  • High school diploma or equivalent; retail or product training preferred.
  • Minimum of 1 year of retail or customer-facing sales experience, preferably in luxury or premium fashion.
  • Exceptional interpersonal and communication skills with a polished, customer-facing presence.
  • Availability to work flexible hours, including evenings, weekends and peak retail periods.

Skills

Clienteling Luxury retail sales Visual merchandising Point-of-sale (POS) systems CRM usage Inventory management Cash handling and basic numeracy Loss prevention procedures Product knowledge of leather goods and accessories

Experience

Preferably 1+ year of direct retail sales experience in luxury or premium fashion, with demonstrable success in client acquisition, retention and meeting sales targets. Experience using CRM and POS systems is preferred.

Education

High school diploma or equivalent; vocational training in retail or sales is an advantage.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes design-led craftsmanship and a client-first retail ethos. The brand fosters an inclusive, performance-oriented retail environment that values personal development, product expertise and collaborative teamwork across boutiques and regional teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.