Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York, NY — Coach seeks a Sales Associate to deliver luxury client service and meet retail sales targets.

Overview

Coach is an American luxury accessories and lifestyle brand known for its craftsmanship in leather goods and contemporary design. As part of Tapestry, Inc., Coach operates a global retail network and wholesale channels, combining heritage craftsmanship with modern market sensibilities to serve discerning, design-conscious clientele.

Role & Responsibilities

  • Deliver exceptional, personalized client service and cultivate long-term relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets, conversion and average transaction value KPIs.
  • Execute luxury visual merchandising standards and maintain a refined, sales-ready presentation on the sales floor.
  • Operate point-of-sale systems, process transactions accurately and ensure proper cash handling and reconciliation.
  • Manage stockroom activities including receiving, replenishment and inventory accuracy; support cycle counts and loss-prevention procedures.
  • Act as a product expert: communicate brand heritage, materials and product care guidance to clients.
  • Support store leadership with onboarding and mentoring of junior staff and contribute to team-driven initiatives and events.

Qualifications

  • Demonstrable experience in premium or luxury retail sales; typically 2+ years in client-facing roles.
  • Proven track record of meeting sales objectives and delivering high-quality client service.
  • Strong interpersonal skills with the ability to build rapport with a discerning clientele.
  • Professional presentation and an appreciation for luxury brand standards and visual merchandising.
  • Availability to work retail hours, including evenings, weekends and peak shopping periods.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Inventory control Cash handling CRM usage

Experience

Minimum of two years' experience in luxury or premium retail sales with measurable commercial results and established client development skills.

Education

High school diploma or equivalent required; tertiary education in business, retail or fashion preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends heritage craftsmanship with contemporary design in a global, hospitality-driven retail environment. The brand emphasizes client-centric service, team collaboration and professional development within the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.