Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY — experienced luxury retail salesperson focused on clientelling and achieving store sales targets.

Overview

Coach is an American luxury fashion house celebrated for leather goods, accessories and ready-to-wear. Operating globally, the brand emphasizes craftsmanship, modern design and accessible luxury. Coach is part of the Tapestry, Inc. portfolio and offers a retail environment focused on client service, product expertise and creative merchandising.

Role & Responsibilities

  • Deliver an elevated, personalized shopping experience through expert clientelling and relationship building to drive repeat business.
  • Achieve and exceed individual and store sales targets through consultative selling and proactive outreach.
  • Maintain deep product knowledge across leather goods, accessories and seasonal collections and communicate brand heritage with confidence.
  • Operate point-of-sale systems, process transactions, manage returns and ensure accurate cash handling and reconciliation.
  • Execute visual merchandising directives and maintain boutique presentation standards to brand guidelines.
  • Support inventory control: receive, tag and replenish merchandise; assist with stock counts and loss-prevention protocols.
  • Participate in store events, private client appointments and launch activities to cultivate high-value clientele.
  • Complete required training, contribute to team briefings and share market/customer intelligence with management.

Qualifications

  • Minimum 2 years' experience in retail, preferably within luxury, premium fashion or leather goods.
  • Proven track record of meeting or exceeding sales targets and developing repeat clientele.
  • Excellent interpersonal and communication skills with a customer-first mindset.
  • Availability to work a flexible schedule including weekends, evenings and holiday periods.
  • Legal authorization to work in the United States (if hired in the U.S.).

Skills

Clientelling and relationship management Consultative selling and upselling Visual merchandising and store presentation POS operation and transaction processing Inventory handling and loss-prevention practices Strong verbal communication and active listening

Experience

At least 2 years of direct retail sales experience, with preference for candidates from luxury or premium fashion brands and documented success in client development and sales performance.

Education

High school diploma or equivalent; post-secondary education in retail, business or fashion is advantageous but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach cultivates a modern-luxury retail culture that prizes craftsmanship, creativity and customer focus. Team members work in collaborative boutiques where attention to detail and elevated service define daily practice.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.