Coach Sales Associate
Coach Sales Associate in New York — customer-focused luxury retail role at Coach, part of Tapestry, located in New York, NY.
Overview
Coach is an American luxury house renowned for crafted leather goods, accessories and contemporary ready-to-wear. The brand operates globally and is part of the Tapestry group, a portfolio of fashion houses focused on premium craftsmanship, elevated customer experience and omnichannel retailing.
Role & Responsibilities
- Deliver exceptional, personalized client service to build and retain a loyal client base and drive repeat business.
- Meet and exceed individual and store sales targets through proactive clientelling, appointments and walk-in conversions.
- Develop and maintain a client book, proactively follow up on leads and coordinate after-sales service.
- Maintain brand standards for visual merchandising, product presentation and store upkeep.
- Operate point-of-sale systems, process transactions, returns and exchanges accurately and securely.
- Support stock management activities including receiving, replenishment, inventory counts and shrink prevention.
- Collaborate with store colleagues and leadership to execute promotions, product launches and events.
Qualifications
- Proven track record of successful sales in luxury, premium or specialty retail.
- Outstanding interpersonal and communication skills with a polished professional presence.
- Commercial mindset with the ability to close sales and achieve measurable targets.
- Flexible availability including evenings, weekends and holiday periods.
- Right to work in the hiring country and ability to meet any legal employment requirements.
Skills
Experience
Typically 2–4 years of retail sales experience, preferably within luxury leather goods, accessories or fashion; demonstrable achievement against sales targets and experience building a client book.
Education
High school diploma or equivalent; post-secondary study in business, fashion or a related discipline preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.620 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.731 active listings on Cerulean, 1159 of which are new. In USA as a whole, Cerulean currently features 3.349 open positions, with 1246 posted this week.
Culture
The brand fosters a client-centric, collaborative retail environment that values craftsmanship, product knowledge and personal development. Employees are expected to embody a refined service ethos and contribute to a polished in-store experience consistent with a global luxury house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.