Coach Sales Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate III in New York — retail role delivering luxury client service and achieving sales targets in a flagship store.

Overview

Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear. The brand operates globally and is part of the Tapestry group, which includes other premium labels. As an employer, Coach values craftsmanship, elevated customer service and a polished retail experience across its boutique and flagship locations.

Role & Responsibilities

  • Deliver exceptional, personalized client service and cultivate long‑term relationships through proactive clienteling and follow-up.
  • Achieve individual and store sales targets through consultative selling, product knowledge and effective upselling.
  • Operate point-of-sale systems, process transactions, returns and exchanges accurately and in compliance with store procedures.
  • Support visual merchandising standards, including floor moves, window displays and inventory presentation to uphold brand aesthetics.
  • Contribute to stock management: receive, verify, tag and replenish merchandise while maintaining inventory accuracy.
  • Participate in store initiatives, promotional events and team meetings; act as an ambassador for the brand in every client interaction.

Qualifications

  • Proven track record in retail sales, preferably within luxury or premium fashion brands.
  • Excellent interpersonal and communication skills with a polished, client-focused demeanour.
  • Ability to work a flexible retail schedule, including evenings, weekends and peak seasonal periods.
  • Strong numeracy and attention to detail, particularly for transaction handling and inventory controls.
  • Right to work in the country of employment and ability to meet any local regulatory requirements for retail staff.

Skills

Clienteling and relationship management Consultative selling and upselling techniques Visual merchandising and product presentation Point-of-sale (POS) operation and cash handling Inventory control and stock reconciliation

Experience

Typically 2+ years of direct retail sales experience, with previous exposure to luxury or premium brands preferred. Demonstrated success meeting sales KPIs and developing repeat clientele is expected.

Education

High school diploma or equivalent preferred; vocational retail or sales training is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a refined retail culture anchored in craftsmanship, elevated client service and a strong brand identity. Teams are oriented toward collaboration, continuous product education and delivering a memorable in‑store experience consistent with luxury standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.