Coach Sales Associate
Coach — Sales Associate in New York, NY. Entry-level luxury retail role delivering personalised client service and achieving store sales targets.
Overview
Coach is an American luxury fashion house known for its leather goods, accessories and contemporary ready-to-wear. The brand is part of Tapestry, a global house of modern luxury brands, and is recognised for craftsmanship, product-led retail and a client-centric approach to boutique experiences.
Role & Responsibilities
- Deliver exceptional, personalised client service through in-store engagement and proactive clienteling to build long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets by driving transactions, suggesting complementary products and closing sales.
- Maintain deep product knowledge across leather goods, accessories and seasonal collections to advise clients authoritatively on features and craftsmanship.
- Execute visual merchandising and floor moves to brand standards, ensuring the sales floor is presentation-ready and inventory is accurately staged.
- Operate point-of-sale (POS) systems, process payments and returns, and manage cash handling in accordance with store procedures.
- Support inventory control, receiving and stock replenishment, and adhere to loss-prevention and security protocols.
- Participate in client events, private appointments and omnichannel fulfilment activities (click-and-collect, reservations) as required.
Qualifications
- High school diploma or equivalent; additional retail or luxury brand coursework is advantageous.
- Professional, polished appearance and strong interpersonal presence consistent with a luxury retail environment.
- Flexible availability including evenings, weekends and peak season dates.
- Authorization to work in the United States (if located in the U.S.) or relevant country of employment.
Skills
Experience
Entry-level role; 0–2 years of retail or customer-facing sales experience preferred. Prior experience in luxury, leather goods, or boutique environments is highly desirable.
Education
High school diploma or equivalent.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a client-focused, design-driven retail culture that emphasizes craftsmanship and personalised service. As part of the Tapestry group, the workplace values diversity, professional development and a high standard of visual and service excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.