Coach Sales Associate

Location
Employment Part-Time
Seniority Entry-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate — entry-level retail role delivering luxury client service, sales and merchandising in-store.

Overview

Coach is a contemporary luxury fashion house renowned for its leather goods and accessories. As part of the Tapestry group, Coach operates a global retail network and blends heritage craftsmanship with modern design. The brand emphasizes elevated client service, product expertise and offers career development across retail and corporate functions.

Role & Responsibilities

  • Deliver an elevated, personalized client experience consistent with Coach’s luxury standards, proactively greeting clients and building relationships.
  • Achieve and exceed individual and store sales targets through consultative selling, upselling and cross-selling.
  • Manage clienteling activities and maintain accurate customer records in CRM systems to drive repeat business.
  • Execute visual merchandising and maintain impeccable stock presentation according to brand directives.
  • Process sales transactions, returns and exchanges accurately using the point-of-sale system and handle cash/card procedures.
  • Support inventory management activities including receiving, restocking, cycle counts and loss-prevention protocols.
  • Maintain store standards of cleanliness, product presentation and adherence to brand policies and operating procedures.

Qualifications

  • Proven ability to provide exceptional customer service with a polished, professional demeanour.
  • Demonstrated sales aptitude with basic numeracy and cash-handling accuracy.
  • Flexible availability including evenings, weekends and holiday periods.
  • Strong interpersonal and communication skills; ability to engage diverse clientele.
  • Reliable, punctual and able to work standing shifts in a retail environment.

Skills

Clienteling Consultative selling and upselling Visual merchandising Cash handling and POS operations Inventory control and stock management Loss-prevention awareness Product knowledge of leather goods and accessories Team collaboration and communication Attention to detail and professional presentation

Experience

Entry-level retail experience is acceptable; 1+ years of selling experience in fashion or luxury retail is preferred. Prior exposure to leather goods, handbags or accessories and a demonstrated sales track record are advantageous.

Education

High school diploma or equivalent; coursework or degree in fashion, retail, business or a related field is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach combines a heritage craftsmanship ethos with contemporary, creative energy, fostering an inclusive and customer-centric workplace. As part of Tapestry, the brand values professional development, mentorship and offers a fast-paced retail environment with clear standards and brand-led training.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.